Customer Support Agent Croatian speaking
Customer Support Agent Croatian speaking
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Communication via incoming emails tickets and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention contribute to excellent customer support
- Secure that all complaints are being recognized recorded confirmed and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations.
- C1 written and verbal communication skills in Croatian or Slovenian
- B2 English
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach selforganized
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage.
- Schedule: full time MondaySunday 24/7 (for now we have 2 shifts confirmed 9 AM 6 PM; 3.30 PM 11.30 PM this includes lunch break and 3 short breaks
- The first three salaries extended with a signing bonus
- Transportation for day shifts and night shifts
- Attractive remuneration package
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Training: 5 days (Monday Friday) 9:0018:00
- 6 months accommodation if needed
- Up to 200 EUR refund from the first travel to Romania
- After the first year 200 EUR refund for a travel home
- Meal tickets (30 RON/day) approx 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with our current partners
- Gympass monthly subscription
- Employee assistance/wellbeing program subscription
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نوع التوظيف
دوام كامل
المهارات المطلوبة
- هندسة التصميم
- Baan
- خدمة العملاء
- إدارة الأموال
- ABAP
- المصاعد
