Finnish Customer Support Agent - Greece

o you follow all the latest developments in technology and gadgets Do you have excellent communication skills in Finnish This is your chance to work as a Customer Specialist for one of the Big Five IT companies among others!

Responsibilities:

Communicate with customers via phone chat & email

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction representing a major brand

Provide troubleshooting for mobile devices (mobile phones tablets & more)

Assist customers to manage/secure their account & passwords

Setup repairs for hardwarerelated issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

Fluency in Finnish (minimum C1) and Advanced English knowledge

Familiarity with iOS and/or MacOS or comparable technology is a plus

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

Conditions on offer:

Relocation package if required (Complete support to help you ease your relocation to Greece we cover your flight tickets expenses pick up at the airport 4 weeks hotel accommodation and support with the house searching process)

Competitive monthly salary 2 extra salaries per year

Performance bonus

Meal allowance

Health care benefits and numerous other discounts

Accommodation bonus

Transport bonus (if required) as some of the positions can be WFH.

Full training by certified instructors

Professional growth & development opportunities

Thinking about relocating and wondering about cost of living in Greece

Greece has enviable history and culture climate and cuisine and yet the cost of living is considered to be quite low according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

Remote Work :

No