Customer Service Rep

Job Title: Customer Service Representative

Location: Manchester NH 03103

Shift: 1st shift Monday Friday 7:00am3:30pm

Duration: 12 Months

Position Summary:

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm professional manner.
• Diagnose assess and resolve problems or issues.
• Monitor progress of delivery routes
• Scan haulaway pods and verify stamps.
• Process changes or cancellations to delivery orders.

At a minimum youll need:

• High school diploma or equivalent
• 1year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.