Quality Assurance Specialist-Dar es Salaam

Are you a reliable wellorganised and service orientated individual Do you have the ability to work under pressure whilst maintaining quality in a dynamic environment

We re a worldleading fleet tracking and management company with oversubscribers across 23 countries. We are looking to recruit a Quality Assurance Specialist to join our team at Dar es Salaam Tanzania. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Assess and rate inbound and outbound calls according to company quality standards.
  
• Communicate results to agents and supervisors on a daily basis and provide feedback.
  
• Consolidate agent scores and draft monthly team report.
  
• Provide consolidated feedback to managers and supervisors on a monthly basis.
  
• To train and couch agents when necessary
  
• Be able to communicate with agents and supervisors from the Cartrack Tanzania Office.
  

Requirements

• Bachelor Degree in Business Administration/Computer Science or any other related degree
  
• Experience of 13 years in similar job
  
• Analytical Skills
  
• Coaching Skills
  
• Listening Skills
  
• Experience in Customer Service preferred
  
• Attention to Detail