Operations Support Specialist

This is a remote position.

• Complete cases input through email requests and via phone calls including but not limited to BPRs transaction research banking updates report requests legal updates pin debit updates and seasonal holds; contacting merchants as needed
  
• Prep applications for add location requests
  
• Assist in reactive AccessOne training requests
  
• Updating Sugar for data integrity
  
• Compiling EOMs
  

• Act as a backup for Operations Support completing all submitted tasks as needed
  
• Collaborate with management on the development and implementation of new processes and policies
  
• Statement logo address addition and change requests
  
• MPA and Schedule A branding requests
  
• Assists in training of new associates
  
• Completes other assigned duties as requested
  

Requirements

• Strong communication both written and verbal
  
• Great active listening skills
  
• Exceptional interpersonal and rapportbuilding skills
  
• A patient and empathetic attitude
  
• Strong time management and organizational skills
  
• Adaptability and flexibility
  
• Comfortable working in fastpaced environments
  
• Troubleshooting skills either basic or advanced depending on the role and industry
  
• Computer Excel literacy
  

• Associate s or Bachelor s Degree Preferred
  
• A minimum of 1 year experience in Business Administration Accounting Marketing or related field
  
• Proficiency in Microsoft Office Suite CRM
  

Benefits