Student Success Associate SEA

Want to revolutionize the future of education and do meaningful work that transforms future generations lives

Crimson Education is a Series C global EdTech startup founded in 2013 with the idea that through personalized education and technology we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

Weve built Crimson to become the worlds most successful university admissions consultancy with our students 4x more likely to gain admission. To support our students we have a Student Success team thats obsessed with providing the best outcomes for our students and levelling the playing field. They engage manage and facilitate a students journey with Crimson to help them achieve their goals and reimagine their future.

What this role is responsible for:

The SSA is an entrylevel position in our Service Delivery Team and is responsible for providing high quality service to Crimson clients. The SSA needs to be able to clearly communicate professionally with clients and ensure successful delivery of services with various teams across Service Delivery.

The responsibility of an SSA lies in two major aspects. First ensuring successful student onboarding and tutor allocation on a global scale. Second supporting internal stakeholders such as Student Success Managers with projects and administrative tasks. In addition this role might support departmental projects and initiatives to improve efficiencies and scalability of processes.

What success looks like:

• Coordinating and allocating tutors in conjunction with the Tutor Management UK and US admin Indigo FAO etc

• Ensuring client satisfaction with prompt onboarding and tutor allocation and at high quality level (determined by management);

• Utilizing and maintaining our online management and education systems;

• Ensuring communication both internally and externally is smooth and delivered timely;

• Problemsolving with stakeholders and tutors for specialized issues or support;

• Responding to tutor queries via email/Crimson App and requesting information/support from other teams/divisions where required;

• Carrying out administrative tasks as agreed within 24 96 hours turnaround from task assignment;

• Excellent communication with SSMs and other stakeholders on task progress roadblocks and potential opportunities for improvement;

• Support with projects and initiatives aimed at improving efficiency and scalability of department processes such as mass tutor allocation offboarding etc

• Proactive attitude and suggestions provided for further tasks that can be carried out by this role;

• Ability to work unsupervised prioritize effectively and support all global teams as required.

What skills and experience are essential

• Professionalism

• Time and Stress Management

• Confidence Resilience Positive attitude (patience empathy)

• Willingness to learn and go the extra mile

• Attention to detail

A successful candidate will also have:

• Outstanding organization skills

• A high degree of flexibility

• Effective workload management