Airline Customer Contact Centre Agent

Your specific responsibilities will include: • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. • Support E-commerce, Trade and Frequent Flyer Program activities. • Process ticket refunds Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. About you The ideal candidate for this role will have the following qualifications: Education background and Experience • High School Qualification with 1 year of job-related experience in Customer Services • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. • Computer Literate and good typing skills Communication Skills • Have excellent communication skills • Be fluent in English and German • Display active listening skills • Efficient in managing call from a high-volume and fast-paced environment. Quality and skills • Interactive, customer service oriented with warm, cheerful and expressive personality. • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. • Polite, reliable, knowledgeable and able to adapt to changing requirements. • Open to new learnings and flexible to adapt to new concepts and system. • Able to perform under pressure. • Flexible to work on shifts. Including night shifts