SAS Admin

SAS products understanding and architecture experience.

SAS Grid ADMINL3 (Mandatory)

As a Senior Administrator you should be able to handle first point escalation for all technical and process issues

SAS Viya Admin experience

SAS product migration to cloud GCP/AWS/Azure

SAS migration to next version and different platform

Unix shell scripting

Experience on User support for SAS Grid platform

Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manage

Plan and schedule Changes Coordinating with different stakeholders

Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement

Perform Trend analysis identify top few incidents and work with respective teams/individual to minimize the incidents Hardware troubleshooting & Vendor coordination

Prepare Weekly and monthly status reports

Participate in business meetings with various stake holders on a need basisz

Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs

Effort estimation/reviews on need basis for new projects

Training of new team members

Able to work on Knowledge acquisition and updates to related documents

Minimum work experience: >10 YEARS

Working experience with ticketing in service Now

Troubleshoot on system performance and Enhancements

MS Excel experience