Infrastructure Analyst

We are seeking an experienced Infrastructure Analyst to join our team in Washington DC supporting our client through the provision of production system operations and maintenance (O&M) support. In this role you will be responsible for ensuring seamless functioning of enduser systems applications infrastructure platforms and network services. Additionally you will play a pivotal role as a lead technical contributor on projects of moderate complexity serving as the technology subject matter expert.

Key Responsibilities:

• Provide O&M support for production systems addressing enduser needs and maintaining the integrity of infrastructure and network services.
• Contribute as a lead technical resource on projects offering consultative support and technical expertise in system administration and support services.
• Address moderately complex tasks and projects ensuring minimal risk and optimal business unit performance.
• Leverage specialized expertise within one or more areas of focus.
• Troubleshoot existing information systems applications middleware or networks proposing and evaluating solutions against decision criteria.
• Lead a team responsible for resolving escalated support issues collaborating with senior operations development personnel and service providers.
• Offer technical expertise across business functions identifying opportunities for process improvements through innovative technologies.
• Research and analyze technologies within specialized areas of expertise assessing emerging trends and recommending new products or tools for organizational adoption.
• Provide recommendations that influence longterm technology strategy and planning for multiple business units.
• Assist in the development and analysis of source selection strategies ensuring alignment with enterprise business strategy and architecture.
• Act as a consultant and escalation point for technical issues providing guidance to project managers and enabling swift response to inquiries related to programs/projects.
• Conduct technical analyses to define assess and monitor the technical aspects of programs/projects or services.
• Design innovative solutions using cuttingedge technologies recommending shortterm alternatives when necessary.
• Support senior leadership representation in industry forums ensuring alignment with Amtraks relevant technology initiatives.