Costumer Care Executive

• Provide exceptional customer service through various communication channels including phone email and chat.
• Build and maintain positive relationships with key customers addressing their queries and concerns promptly and effectively.
• Work collaboratively within a team to ensure efficient resolution of customer issues and inquiries.
• Keep accurate records of customer interactions transactions comments and complaints.
• Utilize problemsolving skills to address customer concerns and provide appropriate solutions.
• Stay informed about Airtel products and services to effectively assist customers and promote upselling opportunities.

• Bachelors degree or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work collaboratively in a team environment.
• Previous experience in customer service or a related field is a plus.
• Ability to multitask and prioritize in a fastpaced environment.
• Commitment to delivering a high level of customer satisfaction.

customer,customer service,communication