Fault Reporting Center Operator

About the Role Responsible for inbound and outbound calls via hotline and responds to email requests professionally and in a timely manner. Complies with the agreed call scripts and standard email templates when handling calls and emails. Creates Corrective Maintenance Work Orders in Oracle and Manual Work Orders to the right contractor, with appropriate priority, asset details and fault description according to Fault Reporting Center’s standard operating procedure. Coordinates all urgent and critical work orders with MATAR Facilities Management and Contractors delivery teams to provide on-time assistance. Records and documents all Cleaning / Pest Control, Non-Maintenance, Out of Scope requests, and Level 4 trackers as and when required to be able to monitor all other requests received by Fault Reporting Center that are non-maintenance and beyond Facilities Management’s scope of work. Extract completed work orders from Oracle and perform closure activity to guarantee that all corrective maintenance work orders are properly closed in Oracle system. Generates a Technical Assessment Report for all Property Damage incidents within MATAR Facilities Management’s scope of work based on the agreed standard template of notifying respective teams. Update the details of property damage in Centralized Tracker.