Technical Manager

Operations/Technical

• Drive the operational plan oversees daytoday operation activities such as manpower deployment and contingency management.
  
• Monitor and ensuring productivity are achieve in the department
  
• Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required.
  
• Recommend enhancements to improve systems performance
  
• Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
  
• Managing and solving technical issues faced by customers
  
• Establish endtoend service delivery for projects
  
• Provide products and systems training to internal employees and customers when required
  
• Review and approve all vendor services and its related cost ensuring cost are being properly managed
  
• Inventory controlling ensuring stock level are being manage
  

Control room

• Lead the control room team ensuring all inbound queries raised by customers are addressed and followed up in a timely manner.
  
• Manage and troubleshoot any technical operations raised by customers
  

Requirements

• Bachelor Degree in Engineering with strong electronics / technical experiences
  
• Minimum of 5 years experience in the role and experience in managing and grow a team.
  
• Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
  
• Proven track record in incident and troubleshooting management
  
• Good leadership and people management skills and ability to work under pressure
  
• Excellent communication and interpersonal skills
  
• Handson and a cando attitude
  
• Technically independent with good initiative
  
• Strong analytical and problemsolving skills with an outofbox approach in providing solutions