Sr Process Lead ProgramRPA

As a Process Lead / Program Manager you will be a key member of a team providing strategic solutions and evaluating processes and technologies to make business recommendations to meet Client goals and objectives. You will be responsible for coordinating managing and planning multiple projects and initiatives for areas across the organization to ensure ontime onbudget program delivery. Additionally you will help define future business automation direction. This position will partner with business analysts and technical leads to understand the business problem and determine the appropriate methodology to deliver it. You will be responsible for understanding the business case and ensuring the plan schedule resources and overall approach will meet the objectives. The team works closely with internal and external partners to deliver key strategic projects and proof of concepts. Innovative analytical energetic problem solver if this describes you then become part of our goto team!

As part of the Operational Transformation and Intelligent Automation Team you will work with key systems across the PBM and Retail businesses leading automation and process improvement activities and evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate can lead and coordinate initiatives across multiple stakeholders and teams document and communicate the objectives and milestones of the program effectively and understands processes from both a business and technical perspective. Understanding analyzing and decrypting complex processes is key to the teams ability to define and implement industryleading solutions to improve the customer experience.

Additional responsibilities of the Process Lead / Program Manager include:

• Defines program scope resource requirements budget timeline deliverables dependencies milestones and plans
• Maintains focus on program risks and interdependencies across the life cycle making contingency plans to proactively address issues that pose risk to budget schedule and scope
• Engages crossfunctional leaders across all business areas to determine effective Root Cause Analysis shortand longterm solutions and remediation. Drives results and resolve issues including the ability to assess and course correct as necessary.
• Facilitates internal and external meetings ensuring clear complete thorough and consistent documentation of status issues risks budget key decisions root cause and final resolution.
• Oversees the technology/vendor selection and facilitates vendor management
• Displays strong organizational skills with attention to detail evidenced through sound analytical skills
• Displays strong initiative addressing issues without prompting
• Understands Business Architecture and Technical Solution Architecture working with IT and external partners to evaluate and implement new technologies
• Prepares and presents presentations to key leadership and stakeholders

Required Qualifications

8 years of experience as a program manager including the following:

• 3 years of direct or indirect leadership experience
• 3 years of proven experience in negotiation and conflict management at the senior executive level.
• Experience with AI (ML NLP DL) and RPA technologies
• Specific healthcare experience
• Process reengineering or reliability engineering

Education

Bachelors degree in Computer Science or equivalent required. PMP and/or SAFe certification desired.