Operations Business Analyst - SQL JIRA Confluence - Onsite - San Bruno CA

Additional Information:

Analyst eCommerce Compliance Rules (Contractor position)

Position Summary:

• Client is responsible for defining enforcing and promoting policies programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.
• The position is responsible for analyzing item data helping to develop and improve systematic rules for enforcement of policies.
• This role will partner with various teams including Compliance Policy Governance Merchant and Retail teams Operations and Product.
• An ideal candidate is highly customer focused and is a detailoriented selfstarter.
• We are looking for a crossfunctional team player to support and assist in item risk management that operates with a strong sense of urgency is comfortable working in a dynamic online environment with shifting business needs and changing requirements.

Job Description:

• Monitor site and ensure item compliance with established polices and guidelines.
• Monitor item reports for trends or developing risks to the site this may include analysis of internal item data reports reviewing news stories for item trends or working on annotations with machine learning models.
• Analyze data and drive rule efficiency to support Business Compliance policies and internal standards this will include
• Developing rule logic to enforce site policies;
• Identifying gaps and areas for improvements and enhancements;
• Troubleshooting and analyzing item data to identify the root cause of an issue;
• Analyzing results in order to measure effectiveness of rules;
• Testing rules to build improved efficiencies and processes;
• Auditing rules to limit the impact to business and legitimate transactions;
• Collaborating and communicating with cross functional partners and key stakeholders.

Minimum qualifications:

• Bachelors degree or 3 years of equivalent work experience

Preferred Qualifications

• Experience with eCommerce: retail and customer service compliance SEO/SEM or content review/moderation
• Excellent verbal and written communication skills with people at a variety of levels
• Resourceful and intellectually curious mentality not afraid to dig into issues or projects
• Experience with SQL JIRA Confluence ServiceNow and Salesforce
• Familiar and comfortable working in gray areas or dealing with offensive content
• Pop culture nerd gamer or avid online shopper a plus