Network Admin

Requires experience creativity and multitasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

35 years of experience in the field or related subject matter area.
Responds to Tier 1 network support requests.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with network resources.
Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.
Maintains uptodate project and architecture documentation.
Maintains uptodate inventory and maintenance records.
Monitors network resources for faults and traffic anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of network changes.
Supports ITS Field Maintenance with communications implementation and troubleshooting.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.