Trade Support Analyst Brokerage

Position: Trade Support Analyst

Location: Chicago IL

Job description:

• Asset Servicing Capital Markets for Brokerage Production Maintenance and Support.
• Production Support who can work independently responsible for working with a global production support team.
• Responsible for daytoday production regional support for Capital Markets Brokerage Trading Applications.
• Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC EMEA (Europe Middle East & Africa) and North America) for various Capital Market applications.
• experience required in any OMS and Flex trade OMS is good to have FIX Messaging/Format experience.
• Excellent oral and written communication skills are required.
• Ability to speak to traders confidently.
• Indepth Functional / Industry Knowledge is required.
• Brokerage / Sec Finance.
• Highly flexible and adaptable to change with Effective communication and interpersonal skills.
• Experience working in Onsite/Offshore model in particular supporting APAC UK and US business lines
• Experience in incident management understanding of ticket workflows and use of escalation.
• Experience with Service Now/ITIL Methodologies is mandatory.
• Problem resolution in an analytical and logical manner to troubleshoot root cause and resolve production incidents.
• Works closely with other technology teams such as Development Vendors Infrastructure and other software support teams.
• Fast Paced environment ability to manage stress and stressful situations from the trading desk.
• Candidates should be able to work with trading business partners to analyze and resolve their queries.
• Trading applications administration change management implementation maintenance compliance review.
• Monitor and work with other members of the global team managing their daily work and ensuring that all business queries/ escalations are responded to promptly.
• Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
• Incident detection rootcause investigation problem management (ITIL)
• Effort to be put into understanding the indepth knowledge of business unit / function
• Aim to grow into a subject matter expert on the business side of the application
• Carries out activities that are large in scope crossfunctional and technically difficulty
• Develops periodic goals organizes the work sets shortterm priorities monitors all activities and ensures timely and accurate completion of the work
• Build effective working relations with a wide variety of groups including clients development business audit compliance and vendors (vendor management).
• Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.