Italian Portuguese Customer Advisor Remote

Want to take the next step in your personal and professional life Start working and living in Portugal. We can offer you a job in an international company that values its employees. With this job you will be able to grow learn and experience the work atmosphere of Portugal. While developing on a professional level you can also experience all that Portugal has to offer such as the beautiful landscapes and famous port wine meet new people from a lot of different cultures and maybe even learn Portuguese.

As a Customer Service for streaming channel you will be the first point of contact for customers to directly attend to their inquiries.

Tasks

• Assist viewers through phone chat and email regarding different queries.
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshooting of system configurations and network settings.
• Provide accurate and realtime responses to the viewers inquiries
• Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.

Requirements

• Proficiency level of required language (C2)
• Good level of Portuguese and English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service or Sales is a plus
• For nonEU residents it is mandatory to have a valid work permit

Benefits

• Competitive wages (14 monthly payments per year)

• Performance bonus

• Meal Allowance

• Health insurance with a dental plan (after 6 months contract)

• Availability to work from home temporarily

• Relocation package accommodation in a shared apartment for 6 months and flight reimbursement.

• Work with adventurous people from over 15 nationalities

• Benefit from our modern amenities an onsite doctor many discounts in local businesses company parties and events and much more!

• We promote intercompany mobility to work at any of our sites around the world.