Front-DeskCustomer Service OfficerReal Estate

Job Title: Frontdesk/Customer Service Officer

We are currently recruiting to fill the position of a Frontdesk/Customer Service Officer at a real estate company in Lagos

Location: Ojodu Berger Lagos

Job Responsibilities

Frontoffice

• Keep front desk tidy and presentable always
  
• Greet and welcome guests
  
• Answer questions and address complaints
  
• Answer all incoming calls and redirect or relay them to those concerned
  
• Receive letters packages etc. and distribute them to the appropriate units
  
• Check sort and forward emails
  
• Monitor office supplies and place orders when necessary
  
• Keep updated records and files
  
• Monitor office expenses and costs
  
• Take up other duties as assigned (travel arrangements procurement schedule management etc.)
  
• General office administration
  

Customer service

• Manage large amounts of incoming phone calls
  
• Generate sales leads through customers that call in through the office lines
  
• Identify and assess customers needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Completing the paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
  
• Provide accurate valid and complete information by providing appropriate feedback to customers enquiries
  
• Scheduling necessary appointments with all parties including inspections of properties and the final walkthrough.
  
• Produce all marketing materials including brochures flyers online marketing social media posts etc. to market the company s properties
  
• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met.
  
• Deliver professional customer service to sellers and buyers alike in order to improve customer satisfaction and mutually beneficial transactions
  
• Participate in training sessions to improve skills with administrative tasks in the real estate industry
  
• Manage customers and their requests by responding to questions and complaints through means such as telephone calls emails etc.
  
• Ensure customer retention and increase the customer base
  
• Keep proper records and updated customer and clients database.
  

Job Requirements

• A good first degree
  
• Proven customer support experience or experience as a Client Service Representative
  
• Strong phone contact handling skills and active listening
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multitask prioritize and manage time effectively
  

Application
Interested and qualified candidates should send CVs to using OJDFDCX24 as the subject of the mail.