Operations Team leader - Vikhroli International Financial Services Provider

Purpose

The primary objective of the Team leader is to lead a customerfocused team committed

to the provision of a highquality service achieving SLAs. Provide Leadership support in

meeting Teams and Organisational objectives. Manage departmental projects and build

a working environment more flexible for the team

Main Responsinilities

Strategic Focus

This role will include functions like Share Dealing Share Plans Service Registrations

Settlements and Reconciliations. The incumbent needs to understand the laws of the

region supported and perform daytoday work in accordance with the procedure set for an

activity.

Responsible for managing operations of the team in a timely manner including but

not limited to Static Data Maintenance Placing Dealing Open Accounts of Clients

Update / Amend Clients personal information Reporting Performing Settlement

and Reconciliation for the activity on the account.

Monitor and drive team and individual performance against agreed KPIs

consistently

Manage team resources by ensuring the availability and punctuality of team members

Regularly review work practices/procedures to identify opportunities to improve

quality and/or productivity.

Manage escalations and seek to resolve them to the satisfaction of the customer

and client

Monitor the work of team members to ensure that the team is compliant with

legal regulatory policy and business requirements

Encourage an environment of transparency and needbased information sharing within the team by implementing regular team meetings and communication processes

Manage the performance of team members by coaching providing regular & constructive feedback on performance and completing performance management processes within agreed timeframes Assist other teams across the business as required

Provide career counseling and development opportunities for team members by discussing their career goals and current training needs and supporting learning through personal development plans and training Assist manager in achieving targets including headcount and all variable operating costs within the agreed budget for team

Excellent interpersonal skills ability to network and earn the confidence of diverse client personnel management of Company Indiabased operations team Ability to work under pressure handle multiple priorities and work as part of the team

Take leadership role in independently managing back office operations Client Management establish self as a valued partner and work closely to achieve goals defined Help knowledge management endeavor by sharing process knowledge and best practices within the teams

Lead various quality initiatives across processes managed Responsible for Business continuity transformation and various audits

People Leadership

Prepare documentation process transactions and perform other tasks related to control and reconciliation

Managing a team between 815 people Conducting monthly 1:1 with team members Set up the objectives and goals for team members and provide feedback whenever needed

Assisting the Ops Manager with their daytoday tasks Standing in for the Ops Manager in their absence

Monitor and process pending items correcting discrepancies Launch investigations provide information and compose correspondence

Increase efficiencies by utilizing technology Understand risks and apply this knowledge to risk metrics

Identify and resolve technical issues with reconciliation tool and file management.

Championing the blended working model with the team

corporate market,Static Data,Settlement,reconciliation