TRANSFERT AGENT FUNCTIONAL ANALYST

TRANSFERT AGENT FUNCTIONAL ANALYST

Deliver technical application support to the endusers

IT Incident management and problem management

Monitor the IT Production

Service level management and IT reporting to the IT management

Technical workarounds implementation

Technical description of the mission s environment :

Functionnel : Fund Industry / Transfert Agent

Material : Databases (Oracle SQL Server Sybase) Unix/Linux scripting (ksh)

Software : Java Webshere (WSTX) MQ Series schedulers (ControlM)

Languages : French. English mandatory

Results expected / Deliverables :

Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement)

Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality.

Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status

Deal with IT tickets in a predefined timeframe (Time to repair)

Raise help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings.

Produce daily weekly and monthly reportings to our internal customers and IT management.

Deliver incident reports and communicate them widely.

Active participation in the release management process (IT transition): request the completed STAC checklists to the application owner. Perform sanity checks in pre1production before the IT release. Perform sanity checks after the release and monitor the release effectiveness.

Knowledge management: produce user guides and documents to upgrade continuously the knowledge database.

Prerequisites :

nonexhaustive list of prerequisites is as follows:

Business: Funds: TA Private Capital

Norms & Process: IT Application Production Support

Technical: Master SQL / PL Java Unix

Functional: Multifonds TA eFront FIA

Technological: Oracle SQL Server Unix Websphere TX MQ Java

Linguistic: French / English;