Relief Manager - Safari Lodge

Personal Profile

• Well-spoken and presentable of sober habits
• Computer literate in Microsoft office, outlook and Res Request (would be an advantage)
• Ability to pre plan and think on their feet and problem solve
• Very strong organisational skills have a proactive approach
• Attentive host ability to communicate with international guests able to meet greet and room guests
• Lead a team from the front be hands on ensure training takes place were needed lead by example
• Strong communication skills ability to do this with all levels of staff.

• Previous luxury safari lodge management – preferably 2+ years
• Front of House and Operations Management
• Training and upskilling of staff
• Client Experience management

• Perform administrative activities such as, attendance,rostersand managing records.
• Ability to read and understand operations reports and meal plans
• Monitor worker performance to ensure they are fulfilling standards of quality service and client satisfaction.
• Oversee the day-to-day operations of the lodge to guarantee the seamless functioning of all departments.
• Review visitor comments and provide suggestions to management about any problems or concerns.
• Assign room placements depending on visitor preferences and requirements, such as elevators or stairs.
• Manage the personnel of the hotel, including recruiting, training, scheduling, workers as appropriate.
• Manage and monitor lounge, housekeeping and laundry inventories.
• Create and maintain strong ties with visitors and clients.
• Suggest and new ideas
• Evaluate employee performance and discuss with Lodge manager.
• Ensure safety and respect for rules and regulations.
• Prepare and manage schedules and shifts.
• Assists with room inspections.
• Respond rapidly to guest requests and ensure follow-through of service delivery.
• Tracks all hotel maintenance items and guarantees completion in rooms and lounge.
• Visible and accessible to all visitors and workers.
• Assists with breakfast, lunch,sundowners and dinner service.
• Liaise with kitchen and housekeeping for any special guest requests
• Anticipates the demands of visitors and workers.
• Displays leadership and maintains a professional presence.