Dutch Customer Service Agent - Energy & Telecom

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Your role

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Tasks

Phone

Inbound communication all questions from existing clients:

• Financial questions

• Final invoice

• Collection

• Online services

• Meter readings

• Moving/cancellations

• Mutations

• Making calculations

• Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...

• Cancellations

Outbound communication

• Further follow up of the client s case, obtaining additional information or providing solution based on the case

• Call back the client in case of request for additional information.

Via mail

Via app:

• Live chat

• Call me Back

Social Media

• Twitter

• Facebook

• Facebook Messenger

Requierements

• Native Dutch

• PC skills (experience with working with computer systems)

• Very good written skills (good structure, extended vocabulary)

• Good logical and analytical thinking

Our offer

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

Location

Sofia, Bulgaria