Customer Care Representative

Our Customer is the global leader in robotic pool cleaners, holding first place in market share and innovation. Our client is focused on enabling pool owners to get the most enjoyment from their pool by providing the best-performing and easiest pool cleaning solutions. Our customer pioneered the field of robotic pool cleaners more than 30 years ago.

The Customer Care Representative is responsible for ensuring customers (both end users and trade) receive an exceptional experience through proficiently handling sales, and service inquiries through both outbound and inbound calls.

Responsibilities

• First point of contact for branch and national customer phone calls
  

• Resolve sales, pricing, and product inquiries.
  

• Service enquiries by clarifying the customers needs.
  

• Tracking orders
  

• Determining the purpose of the enquiry
  

• Selecting and explaining the best solutions for inquiry.
  

• Expediting referral to relevant department
  

• Following up to ensure action or resolution.
  

• Building and maintaining positive relationships with customers
  

Requirements

• Customer Service skills and experience of 3 to 5 years is required.
  

• Strong phone contact handling skills and active listening
  

• Familiar with CRM systems and practices
  

• Customer orientation and ability to adapt/respond to different types of personalities.
  

• Excellent written and verbal communication and presentation skills
  

• Ability to multi-task, prioritize and manage time effectively.
  

• Proficient in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook
  

Benefits

• Work remotely from Home
  

• Full Time Employment with competitive salary and benefits
  

• Medical, dental, and vision insurance coverage