General Manager

Responsibilities:

• Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
• Checking the display and merchandising of stock (e.g. correctness of price ticket)
• Ensure that the prices changes are updated and reflected correctly on the merchandise
• Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
• Ensure that the stocks/merchandise are received on time at the floor from inventory
• Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
• Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
• Tracking the conversion rates at the department level/individual level
• Responsible for handling and resolving escalated customer complaints and queries
• Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
• Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
• Training & Succession planning of the team members
• Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
• Check staff’s grooming/discipline and punctuality
• Adherence to the checklists and processes (staff discount policy, store opening/closing etc.)
• Maintaining good relation with customers