صاحب العمل نشط
Responsibilities:
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federals products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform-banking functions
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications:
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Skill building effective relationships through rapport, trust, diplomacy and tact
Exercising initiative and using good judgment to make sound decisions
Maintaining composure in a high production and changing environment
Navigating multiple screens and PC applications and adapting to new technologies
Skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Experience in member/customer service preferably in a call center, retail banking or financial institution
Desired - Experience in working in a credit union environment.
دوام كامل