CCC Engineer

• Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
  
• Responsible for providing on-time problem resolution.
  
• Ability to work with different levels of knowledge and diagnose different problems.
  
• Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
  
• Can work with different tasks smoothly and effectively.
  
• Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  
• Handle different requests using the ticket system or e-mail.
  
• Deliver the knowledge needed to the customers in a simple way
  

Requirements

• Bachelor s degree in Computer Science or Engineering
  
• 1-2 years of experience in a similar position.
  
• Knowledge of Active Directory DNS DHCP
  
• Knowledge of Microsoft Infrastructure
  
• Understanding of Network fundamentals and protocols
  
• Basic coding and programming knowledge (HTML, CSS, JavaScript)
  
• Excellent command of English (B1 to B2)
  
• Strong troubleshooting and problem-solving skills.
  
• Flexible and can work under pressure.