Payment Support Executive

Job Description

• Communicating with Billers, Banks, handling and following up their requests and inquiries.
• Handling and resolving the emerging disputes.
• Handling internal technical issues with the support team.
• Preparing daily, weekly & monthly reports for all payments complaints & Disputes analysis and improvements.

Job Requirements

• 1-3 years of experience, preferred in the Operation field, especially Pre-Paid Cards model.
• Very good knowledge of Excel, Outlook, Word, and Access.
• Excellent Communication Skills (verbally and written).
• Ability to work under pressure in a deadline-driven environment.
• Ability to work on weekends and late hours for a limited time.
• Strong attention to detail.
• Strong sense of ownership and responsibility.
• Ability to discretely handle sensitive and confidential information.