Technical Support Engineer

Job Description:

• Responsible for following projects Installation and POC with our partners.
• Ensures the regular & proper verification performance implementation for already exist and new projects.
• Conduct training sessions for partners/clients on newly installed hardware products.
• Validates system functionality by executing the operational checklist in order to ensure that each piece of equipment is working properly.
• Experience in engineering documents and technical submitting
• Collaborates with project manager in quote preparation and deliver detailed project plans and work breakdown.
• Create documentation for delivered projects and follow up with customers after installations.
• Provide technical client support and issue resolution remotely (via email phone and other electronic medium) or onsite.
• Conduct live demos to introduce hardware products to clients.
• Responsible for the software installation process for clients as per Company standards.
• Coach & lead partners hardware technicians

Job Requirements :

• Bachelor of Engineering Electronics and Communications Dept.
• 23 years of experience in related field.
• Good English command.
• Flexibility with Work Conditions and Emergency Cases.
• Solid experience in problem analysis and resolution of software problems.
• Must excel in a fastpaced agile environment where critical thinking and strong problem solving skills are required for success.
• Strong written and verbal communication skills.
• The ability to establish rapport and motivate associates at all levels in an effective manner
• The ability to manage multiple tasks simultaneously.
• Strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook Word PowerPoint and Excel.