ICT Officer

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Considerable practical experience of managing security in complex contexts and high-risk
environments;
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Configuring new equipment, as well as installing software and providing users with their requests
for IT services such as application systems or equipment resources.
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Identifying and resolving/escalating reported incidents related to computer hardware and software,
mobile devices and other technology related tools and products, access issues, connectivity,
telephony, video conferencing and software operational problems; analyzing issues and incidents,
identifying systemic problems and recommending appropriate solutions, and contributing to
organization IT infrastructure.
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IT assets management and tracking.
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Identifying and resolving/escalating reported applications systems functional and/or operational
issues and problems in coordination with the second level support teams.
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Maintaining and updating standard IT Services.
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Providing general information and advice to end-user queries on IT products and services at the
organization, potential access, usage policies, acquisition, upgrade and replacement of standard
hardware, software or mobile equipment.