Account Manager - FinTech

Innovation, quality and customer orientation are our drivers. All our production is led in-house, using the latest technologies and applying the Scrum framework. From product concept and design, through software development and testing, up to system integration and customer support. We are a close-knit team coming from 20+ countries, with diverse backgrounds and the same passion for IT and Finance. With our software products we optimise, automate and customise e-trading workflows through highly flexible and efficient technology, for customer based on 5 continents.

Tasks

Overall Purpose of the role

The Account Manager is responsible for our overall understanding and relationship with our client, has a finger on the pulse of the client's business and builds client sentiment towards AxeTrading and our products.

Role Description

• Strategic Account Plans; strategically map out clients, establishing and strengthening relationships with decision-makers, end users, advocates and potential blockers.
• Client Insight; understanding user workflow demand, competitor intelligence, and market trends.
• Client Happiness; increasing client engagement and enhancing client feedback.
• Revenue Growth; upsells and cross-sells.
• Sales Growth; identify new groups/desks/individuals for potential footprint expansion.
• Client Retention; lead SLA review meetings, delivering solutions for complex issues.

Key Responsibilities

You will:

• Develop Account Plans (consisting of organisation charts, SWOT analysis and quarterly goals) and Strategies to support and increase the presence of AxeTrader within existing client accounts.
• Establish the preferred engagement model with clients; setting up touchpoints to ensure the health of the client is in a positive state.
• Build deep relationships with clients to understand their needs and recommend appropriate solutions.
• Be the 1st point of contact for all commercial and general enquiries
• Explore upsell opportunities within existing client accounts.
• Log all client outreach activity in our CRM (HubSpot).
• Keep a strategic account plan up to date for each client.
• Gain a strong understanding of client technology and workflows.
• Understand key competitors and position our products' advantages.
• Work with your client base to design and execute gap analysis.

Requirements

Skills & Experience

• Strong understanding of the Financial Markets and Fixed Income trading workflows.
• Experience with navigating complex organisations with a successful track record of surpassing revenue targets.
• Knowledge and experience of order management technology, electronic trading experience.
• A great problem solver who enjoys working closely with people.
• Dedicated, aspiring individual with strong presentation and communication skills in English.
• Ability to speak another European language would be advantageous.
• Available for regular travel within the assigned geographical coverage.

Waiting for you...

Fast-growing business that drives electronification of Fixed Income markets

• Energetic, entrepreneurial environment that allows you to thrive and work without the constraints of working for a large corporation, and where no two days are the same
• Flat hierarchy with direct access to decision-makers
• Espresso machine, view on the Elbe, social events and much more..!

Start: ASAP

NB: On this one we will move ahead with applicants already holding a permit valid to work in the United Kingdom

ABOUT AXETRADING - THE CUTTING EDGE OF FIXED INCOME TRADING TECHNOLOGY

We are a global fixed income trading software company that delivers unique market making, price making and order execution with our AxeTrader software. AxeTrading is uniquely positioned to empower banks, buy-side firms, agency brokers and exchanges to maximize their fixed income trading strategies successfully with aggregated liquidity, multiple pricing feeds, powerful client servicing and execution capability across voice and electronic trading. AxeTrader provides traders with access to market aggregation, enhanced data and trading workflows in a single desktop enabling more efficient and transparent trading. It interacts seamlessly across execution venues and data sources to deliver the STP processing, reporting and audit workflows required to comply with the expanding regulatory environment.

AxeTrading was founded in 2009 and is headquartered in London with a technology innovation centre in Germany and sales offices in Sydney and Singapore.

Passion cannot be programmed. But we use it in our software development.Overall Purpose of the role

The Account Manager is responsible for our overall understanding and relationship with our client, has a finger on the pulse of the client's business and builds client sentiment towards AxeTrading and our products.