IT Technical Support

Job Description

• Provide hardware, software and all front-end technical support for internal users.
• Troubleshoot and resolve hardware and software application issues
• Respond to and resolve help desk via telephone, email, and ticket portals
• Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
• Set up new desktops and laptops with necessary business applications.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
• Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
• Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
• Testing new technology and organizing cables and testing the passive network
• Install, maintenance and testing security cams

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Communication Engineering or a related discipline