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Operations Manager
Job Location:
Monthly Salary:
Posted:
8 May 2026 (30+ days ago)
Posted:
Application Deadline:
5 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Requirements
- Fluent in Portuguese and English both written and verbal.
- Strong experience in retail hospitality or food service operations management.
- Proven ability to manage multiple stores and operational teams.
- Strong understanding of customer service and hospitality standards.
- Experience in staff management recruitment and performance management.
- Ability to work in a fast-paced and high-pressure environment.
- Good organisational planning and time-management skills.
- Sound computer literacy including Google Workspace applications.
Key Responsibilities
- Oversee and manage daily store operations within the allocated region.
- Ensure compliance with company policies procedures and brand standards.
- Manage recruitment staff scheduling training and performance appraisals.
- Drive sales growth profitability and operational efficiency across stores.
- Monitor budgets stock control cash handling and cost management.
- Ensure excellent customer service and resolve customer complaints effectively.
- Conduct regular store audits operational reviews and performance meetings.
- Manage supplier relationships and coordinate operational requirements.
- Drive product quality hygiene and food safety standards.
- Analyse operational reports and implement corrective actions where required.
Key Skills
- Leadership and team management skills.
- Strong communication and interpersonal abilities.
- Financial and operational management skills.
- Problem-solving and decision-making abilities.
- Customer service and relationship management.
- Coaching mentoring and staff development.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
Qualifications
- Diploma or Degree in Business Management Hospitality Operations or related field advantageous.
- Experience in multi-site operations or regional store management.
- Knowledge of budgeting stock management and operational reporting.
- Understanding of labour relations and staff management practices.
- Food safety and hygiene knowledge advantageous.
