Guest service supervisor

The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional efficient and friendly service. This role supervises front desk or guest relations staff handles guest concerns supports operational procedures and helps maintain high customer satisfaction standards.

Key Responsibilities

• Supervise and support guest service/front office staff during shifts
• Ensure smooth check-in and check-out processes
• Handle guest inquiries complaints and special requests professionally
• Monitor service quality and ensure company standards are maintained
• Train coach and mentor team members
• Prepare shift schedules and assign duties
• Coordinate with housekeeping maintenance and other departments
• Ensure accurate billing reservations and cash handling procedures
• Monitor lobby appearance and guest areas
• Assist with VIP guest arrangements and escalations
• Maintain records reports and operational logs
• Ensure compliance with health safety and company policies

Qualifications :

Required Qualifications

• Diploma or Bachelors degree in Hospitality Management or related field
• 25 years of experience in hospitality or customer service
• Previous supervisory experience preferred
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Proficiency in hotel management systems (Opera Fidelio etc.)
• Ability to work shifts weekends and holidays
• Good organizational and multitasking skills

Remote Work :

No

Employment Type :

Full-time