IT Program Delivery Manager

Experience Qualifications and Competencies

Experience:

• 5 years in IT program or project management preferably within enterprise environments.
• 23 years in a leadership/supervisory or delivery-focused role.

Qualifications:

• Bachelors Degree in IT Computer Science Engineering or related field.
• Project Management certification (PMP PRINCE2) preferred.
• ITIL certification is an advantage.

Key Knowledge Skills and Competencies:

• Hands-on experience with Microsoft Power Platform (Power Apps Power Automate)
• Proven experience managing IT projects or programs end-to-end.
• Familiarity with project management methodologies.
• Understanding of Electronic Shipping Solutions (ESS) platforms Application Programming Interfaces (APIs) integration processes and digital tools.
• Strong stakeholder engagement and communication skills.
• Analytical problem-solving and proactive risk management.
• Customer-focused mindset and ability to handle escalations.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks Then apply now!

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the worlds most international company in the world

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.

Job Purpose:

Lead and manage complex IT program delivery and oversee Electronic Shipping Solutions (ESS) support in Egypt. The role combines program and project management stakeholder coordination solution delivery and supervision of technical support activities ensuring successful project outcomes and continuous service improvement.

Principal Accountabilities:

• Engage with business units to gather requirements and translate them into functional specifications for application development.
• Lead the development and deployment of customized IT applications using low-code platforms such as Microsoft Power Apps and Power Automate.
• Conduct needs assessments with internal stakeholders to identify software gaps and propose tailored digital solutions.
• Ensure technical documentation solution architecture and UAT (User Acceptance Testing) are properly executed for new tools or enhancements.
• Monitor solution adoption and gather user feedback for iterative improvements.
• Deliver end-to-end IT programs and projects ensuring alignment with business objectives and timelines.
• Plan execute and monitor project activities including scope schedule resources risks and quality.

• Oversee Electronic Shipping Solutions (ESS) support operations and ensure Service Level Agreements (SLAs) adherence for technical customer

  support.

• Serve as the subject matter expert on Electronic Shipping Solutions (ESS) platforms and related technologies.
• Design and implement service optimization initiatives.
• Maintain documentation and knowledge transfer.
• Manage stakeholder communication and represent Egypt IT in regional and global forums.
• Supervise and mentor team members involved in program delivery and ESS support.

• Ensure adherence to project management standards and methodologies.