IT Support Associate
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
User Support
- Provide first-level IT support to staff for hardware software email Teams printing and internet connectivity. - Log and track service requests/incidents using the official ticketing system (e.g. ServiceNow). - Support user onboarding and offboarding including account setup and equipment allocation.
Infrastructure Support
- Monitor and maintain RH LAN/WAN infrastructure including network switches routers wireless access points and UPS. - Perform basic troubleshooting of network and telephony systems under IMDT guidance. - Ensure proper organization of cables equipment labeling and power management.
Asset Management
- Register and tag IT assets in accordance with IMDT and ASD guidelines. - Maintain updated inventory of IT equipment. - Assist in asset movement returns and disposal following IMDT procedures.
IT Policy Compliance
- Enforce adherence to IMDT standards and IT governance policies. - Ensure use of only authorized systems devices and software. - Report and document any non-compliance or violations.
Video Conferencing Support
- Operate and troubleshoot POLY video conferencing systems and meeting room AV setups. - Coordinate remote sessions and assist users in virtual meetings.
Other Duties
- Provide basic assistance during office relocations or setup of new workstations. - Coordinate with local service providers and vendors as instructed by IMDT. - Participate in IT audits or compliance assessments if required.
Requirements
- Education:
نوع التوظيف
دوام كامل
