Telephone Operator
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate guest rooms hotel departments or external parties.
- Place outgoing calls as requested by guests or staff.
- Take and relay messages accurately.
- Provide information about hotel services facilities and local attractions.
- Handle guest requests for wakeup calls.
- Assist guests with placing longdistance or international calls.
- Respond to guest inquiries and resolve any telephonerelated issues.
- Operate the hotels telephone switchboard or PBX system.
- Monitor and maintain the telephone system.
- Handle emergency calls and follow established procedures.
- Maintain accurate records of calls messages and wakeup call requests.
- Log any telephone system malfunctions or issues.
- Maintain a professional and courteous demeanor at all times.
- Provide excellent customer service to all callers.
- Handle guest complaints or concerns in a calm and efficient manner.
Qualifications :
Bachelors degree in hospitality or equivalent
Previous experience in a similar role is preferred
Excellent verbal communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using telephone systems and switchboards.
- Basic computer skills.
- Ability to multitask and prioritize tasks.
- Strong attention to detail.
- Fluency in English
- Ability to work independently and as part of a team
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
