Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate guest rooms hotel departments or external parties.
- Place outgoing calls as requested by guests or staff.
- Take and relay messages accurately.
- Provide information about hotel services facilities and local attractions.
- Handle guest requests for wakeup calls.
- Assist guests with placing longdistance or international calls.
- Respond to guest inquiries and resolve any telephonerelated issues.
- Operate the hotels telephone switchboard or PBX system.
- Monitor and maintain the telephone system.
- Handle emergency calls and follow established procedures.
- Maintain accurate records of calls messages and wakeup call requests.
- Log any telephone system malfunctions or issues.
- Maintain a professional and courteous demeanor at all times.
- Provide excellent customer service to all callers.
- Handle guest complaints or concerns in a calm and efficient manner.
Qualifications :
Bachelors degree in hospitality or equivalent
Previous experience in a similar role is preferred
Excellent verbal communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using telephone systems and switchboards.
- Basic computer skills.
- Ability to multitask and prioritize tasks.
- Strong attention to detail.
- Fluency in English
- Ability to work independently and as part of a team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
