Customer Service Representative

At Hempel we trust you to shine. If you have the aim to contribute and embrace new challenges youll enjoy phenomenal opportunities with us!

Make an impact and drive improvements.

We are looking for you aCustomer Care Representative who will be instrumental in dealing with our international customers andthat will bring value to the team by ensuring implementation of strategies and key initiatives that increase the effectiveness in our customer service and sales activities in the region.

As part of our team you will be a first point of contact for our customers playing a crucial role in supporting our sales teams and teamworking with several other collaborators within our company to ensure efficient and flawless service. These are some of the tasks of the role:

• Process sales order in the ERP system as per the care working procedures from various entry channels (including facilitating the product availability alternative finding initiating and/or multitint productions facilitating the ontime delivery invoicing process archiving etc).
• Prioritize orders in case of shortages as per the customer classification coordinate return orders and issuing related credit notes.
• Proactively manage the outbound and inbound communication with the customers ensuring a professional communication level and a great customer experience.
• Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

What does it take to become our new team member

Reporting to the Regional Customer Care Manager you will have the outstanding opportunity to agree with a truly exciting team and colleagues from all over the world working flexibly 3 days at our Hempels offices located in Palmela Portugal or Athens Greece and 2 days remotely.

• Experience in lively customer service international environments
• Ability to work as part of a team as well as autonomously.
• Proficient in ERPsystems (Microsoft preferred) and experience with CRM systems.
• Knowledge of the paint sector would be valuable but not required.
• Proficient communication skills in French and English (This requirement is indispensable for the role) but if you are Spanish/Portuguese Speaking or possess any other European language we encourage you to apply as well.
• While we value relevant experience and qualifications meeting every requirement is not mandatory. We inspire all interested candidates to apply as we believe in considering a diverse range of backgrounds and skills.

Join a company and department that will invest in you.

Youll be part of an ambitious workplace where all voices are heard and all people respected meaning that you can build a career with responsible impact.

We focus on what matters the most. As were owned by a charitable foundation it sets us free to perform act and do better. It inspires and motivates to be successful and giving to a greater purpose.

Application and further information.

To apply for this position please submit your application letter with a CV in English via our recruitment system by clicking the link Apply for position at the topright corner.

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.

Join Hempel

At Hempel youre welcomed into a global community of 7500 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.

Were on a mission to double our impact. To succeed we need bright minds and team players. Which is why from day one your input ideas and initiative are not only welcomed but expected. In return you will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.

At Hempel we are committed to ensuring everyone feels safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.

We are proud to be majority owned by the Hempel Foundation dedicated to philanthropic activities with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel your hard work and dedication contribute to a greater cause making your career matter twice.

Learn more about Hempel and our commitments on (USE THIS LINK IN WD:Our people Hempel)

#LIHybrid

Application due

Seniority Level