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Require a Head of Customer Acquisition & Experience in Harare , Zimbabwe
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
5 October 2026 (19 days ago)
Posted:
Application Deadline:
2 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Growth Engine (Acquisition & Sales):
Transform the Programme: Audit design and execute a modern client acquisition strategy across digital community and referral channels.
Accelerate Volume: Meet and exceed monthly revenue and patient acquisition targets. You are hands-on in the trenches not just watching from the sidelines.
Pipeline Management: Build a robust sales funnel that converts leads into bookings at a high velocity.
Market Dominance: Position Sunningdale Medical Centre as the premier choice in the region.
The Experience Pillar (Retention & Brand):
Own the Journey: Map and optimize every touchpoint of the patient life cycle (onboarding wait times follow-ups billing etc).
Elevate Standards: Implement a culture of service excellence that mirrors a 5-star hospitality experience.
Feedback Loops: Use data and patient feedback to constantly iterate and improve our service delivery.
Requirements
Proven Track Record: 3 years of experience in Sales Business Development or Growth Marketing (experience in Healthcare Aesthetics or Hospitality is a huge plus).
Leadership: Experience managing teams and driving cross-functional collaboration.
Tech-Savvy: Proficiency with CRM systems digital marketing analytics and lead generation tools.
Education: Degree in Business Marketing or related field. A masters degree is an added advantage.
Required Skills:
Sales and Marketing Jobs
