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Require a Duty Supervisor in Harare,Zimbabwe

TestHiring

Job Location:

Harare - Zimbabwe

Monthly Salary: Not provided by the employer

Experience Required: 5-10years

Posted: 22 August 2026 (3 days ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

Oversee all passenger and aircraft handling operations on a shift basis ensuring adherence to all arrival/departure checklists brand requirements company policy/procedures and regulatory requirements

Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification safety and compliance monitoring and reporting

Ensure all flight editing and special guest requirements are met including but not limited to assessment planning and coordination of VIP/MAAS PRM and special category guests

Effectively liaise with Guest Control Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity

Deliver maintain and rehearse station emergency response plan disruption planning diversion/delay handling and business continuity plans

Responsible for on time performance on a shift basis including coordination mitigation accurate reporting and follow-up of delays

Airport ancillary sales promotion coordination process compliance monitoring and adherence to associated targets

Responsible for promotion delivery monitoring and reporting on customer service-related standards including performance against associated KPIs

Ensuring adherence to local authority requirements including but not limited to arrival/departure documentation and reporting

Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level through effective evaluation and decision-making based on conditions hazards and threats Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation

Requirements

Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience with a demonstrable knowledge of frontline service delivery and communication skills

Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required

Minimum 5-7 years experience within service hospitality airline or retail industry with a relevant knowledge of aviation travel industry and/or airport policies

Mature personality with outstanding communication skills supervisory skills and passion to deliver service

Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift

Required Skills:

Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.

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