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Require an IT Graduate Trainee in Lusaka , Zambia

Job Location:

Lusaka - Zambia

Monthly Salary: Not provided by the employer

Experience Required: 2-5years

Posted: 26 September 2026 (7 hours ago)

Application Deadline: 24 December 2026

Vacancies: 1 Vacancy

Serve as the first point of contact for customers seeking technical assistance via phone or email.
Monitor the IT helpdesk and respond promptly to incoming technical support requests.
Log update track and manage helpdesk tickets accurately throughout the support lifecycle.
Perform initial troubleshooting and provide first-line assistance for common technical issues.
Escalate complex or unresolved technical issues to the appropriate support team when necessary.
Attend to and close helpdesk tickets within established Service Level Agreements (SLAs).
Follow up with customers after ticket resolution to confirm that issues have been resolved satisfactorily.
Maintain clear and accurate documentation of technical issues troubleshooting steps resolutions and customer communication.
Keep customers informed about the status and progress of their support requests.
Prioritize tickets appropriately based on urgency impact and agreed service levels.
Continuously develop technical knowledge and troubleshooting skills through practical exposure training and guidance from experienced IT team members.

Requirements

Bachelors degree or Diploma in Information Technology Computer Science Information Systems Software Engineering Computer Engineering or a related field.
Relevant entry-level IT certifications are advantageous but not required.
This is a graduate trainee opportunity; extensive professional IT experience is not required.
Previous internship industrial attachment academic project or practical exposure to IT support is advantageous.
Basic understanding of computer hardware software operating systems and networking concepts.
Exposure to helpdesk or ticketing systems is advantageous.
Previous customer service experience is beneficial but not essential.
Basic IT troubleshooting and problem-solving skills.
Strong interest in IT support and service desk operations.
Excellent verbal and written communication skills.
Strong customer service orientation.