Require a Relationship Manager in Lusaka, Zambia
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Experience Required:
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Job Summary
- To strengthen and manage FNBs engagement with government departments regulatory-bodies SOEs and other public institutions.
- Maintain positive compliant and strategically valuable relationships with the public sector.
- Manage and grow a portfolio of clients through proactive relationship management and strategic engagement.
- Conduct regular client reviews to understand evolving financial needs and deliver tailored solutions.
- Drive cross-sell and upsell opportunities across banking products and services to meet growth targets.
- Define and execute a sales portfolio growth strategy aligned with segment objectives and business goals.
- Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
- Identify customer needs and provide customised financial offerings while promoting digital adoption.
- Build and maintain a strong network of business and social relationships to generate ongoing revenue.
- Arrange networking sessions seminars and client engagement activities to strengthen relationships.
- Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
- Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
- Ensure compliance with regulatory requirements and internal governance standards.
- Maintain accurate client records and ensure timely reporting and documentation.
- Contribute to segment profitability through revenue generation cost control and efficient resource utilisation.
- Proactively drive performance targets and take accountability for achieving sales and service goals.
- Proven experience in relationship management specifically within the public sector government or state-owned enterprise environments.
- Demonstrated ability to develop and execute strategic sales plans that deliver measurable growth.
- Strong understanding of regulatory compliance and governance standards within the financial services industry.
- Exceptional networking skills with a track record of building and maintaining a wide range of professional contacts.
- Proficiency in identifying client needs and translating them into tailored financial solutions.
- Experience in driving digital adoption and promoting innovative banking products.
- Excellent communication negotiation and presentation skills.
- Ability to collaborate effectively with cross-functional internal stakeholders.
- Strong analytical skills for monitoring performance client satisfaction and market trends.
- Commitment to achieving sales targets and maintaining high standards of service delivery.
Required Skills:
Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.
