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Require a General Manager in Lusaka , Zambia
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
16 September 2026 (5 days ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Provide overall strategic and operational leadership for the hotel and ensure that all departments operate efficiently and in accordance with approved standards.
Develop and implement the hotels annual business plan operating strategy and departmental objectives.
Translate the strategic objectives into measurable operational and financial targets.
Provide visible leadership across the property and maintain a strong presence in guest and operational areas.
Lead the Heads of Department and ensure effective coordination between Front Office Housekeeping Food & Beverage Kitchen Finance Sales & Marketing Human Resources Engineering/Maintenance Security and other support functions.
Regularly review hotel performance and initiate corrective measures where targets are not being achieved.
Identify opportunities for continuous improvement innovation and sustainable growth.
Lead the preparation and implementation of annual budgets forecasts and business plans.
Drive revenue growth while maintaining effective cost controls and improving profitability.
Monitor key financial indicators including revenue Gross Operating Profit (GOP) EBITDA departmental profitability payroll costs and cash flow.
Review monthly management accounts and ensure appropriate corrective action is taken against material budget variances.
Ensure effective management of operating expenses procurement inventory and working capital.
Maintain appropriate financial controls and ensure that hotel assets and resources are adequately safeguarded.
Work closely with Finance to ensure sound credit management revenue collection and expenditure opportunities guide
Identify opportunities to improve operational efficiency without compromising guest service or hotel standards.
Lead strategies to maximise room occupancy Average Daily Rate (ADR) Revenue per Available Room (RevPAR) Food & Beverage revenue and other hotel income streams.
Work closely with Sales Marketing and Reservations to grow corporate leisure conference events and other business segments.
Review market trends competitor performance and customer behaviour to identify commercial opportunities.
Develop and maintain strong relationships with corporate clients travel agents tour operators government institutions NGOs embassies conference organisers and other strategic partners.
Ensure effective implementation of pricing distribution and revenue management strategies.
Support digital marketing online distribution and the management of the hotels reputation across relevant online platforms.
Actively participate in key account management and major business development initiatives.
Champion a culture of exceptional guest service throughout the hotel.
Ensure that the hotel consistently delivers service appropriate to its 4-star positioning.
Regularly review guest feedback online reviews complaints and guest satisfaction indicators.
Ensure that guest complaints are resolved promptly professionally and effectively.
Establish mechanisms for identifying recurring service gaps and implementing corrective action.
Promote a culture in which employees anticipate guest needs rather than merely respond to requests.
Maintain regular interaction with guests and personally manage significant guest concerns where appropriate.
Drive continuous improvement in guest satisfaction scores and online reputation.
Ensure restaurants bars banqueting conferences events and kitchen operations meet required quality and profitability standards.
Monitor food and beverage costs wastage stock management and departmental profitability.
Work with the relevant Heads of Department to develop attractive menus promotions and revenue-generating opportunities guide
Ensure high standards of food quality presentation hygiene and service.
Grow conference banqueting events and outside catering opportunities where applicable.
Provide leadership coaching and direction to Heads of Department and the wider hotel team.
Promote a professional disciplined accountable and guest-focused organisational culture.
Ensure appropriate staffing levels and effective workforce planning across all departments.
Ensure performance objectives are established and employees are regularly assessed against agreed targets.
Promote employee training succession planning and leadership development.
Work closely with Human Resources to ensure compliance with applicable labour legislation conditions of service policies and procedures.
Ensure disciplinary and grievance matters are handled consistently fairly and promptly.
Promote employee engagement teamwork productivity and retention.
Ensure payroll and other employee-related costs are effectively managed relative to hotel revenues and operational requirements.
Ensure that the hotel property guest rooms public areas equipment and facilities are maintained to appropriate 4-star standards.
Oversee preventive maintenance programmes and ensure that maintenance issues are addressed promptly.
Develop and prioritise capital expenditure requirements in consultation with the Operations Director Offshore.
Ensure effective management of utilities and promote energy and water conservation initiatives.
Protect the hotels physical assets and ensure that equipment is properly maintained and utilised.
Ensure compliance with all applicable statutory licensing health safety fire food hygiene and environmental requirements.
Ensure appropriate health and safety procedures are implemented throughout the property.
Maintain effective security systems for guests employees hotel property and guest belongings.
Ensure emergency preparedness and business continuity procedures are established communicated and regularly reviewed.
Ensure all licences permits inspections and statutory requirements are kept current.
Promote strong risk management and internal control practices throughout the hotel.
Provide accurate and timely operational and financial reports to the Operations Director Offshore.
Prepare comprehensive monthly performance reports covering financial results occupancy ADR RevPAR guest satisfaction sales performance human resources maintenance risks and other key performance indicators.
Present hotel performance and strategic recommendations at management and Board meetings when required.
Ensure that Operations Director Offshore decisions are implemented promptly.
Maintain high standards of corporate governance accountability confidentiality and professional ethics.
Requirements
A Bachelors degree in Hospitality Management Hotel Management or a related discipline from a recognised institution.
A relevant postgraduate qualification MBA or professional management qualification will be an added advantage.
A minimum of 810 years progressive management experience in the hospitality industry with substantial experience at senior management level.
At least 35 years experience as a Hotel General Manager Deputy General Manager Hotel Manager Operations Manager.
Demonstrable experience within a 4-star or 5-star hotel environment.A Bachelors degree in Hospitality Management Hotel Management or a related discipline from a recognised institution.
A relevant postgraduate qualification MBA or professional management qualification will be an added advantage.
A minimum of 810 years progressive management experience in the hospitality industry with substantial experience at senior management level.
At least 35 years experience as a Hotel General Manager Deputy General Manager Hotel Manager Operations Manager.
Demonstrable experience within a 4-star or 5-star hotel environment.
Strong experience in hotel operations financial management revenue management sales and business development.
Demonstrated ability to manage budgets analyse hotel financial statements and improve profitability.
Sound knowledge of hotel systems Property Management Systems (PMS) revenue management systems and other relevant hospitality technologies.
Strong understanding of the Zambian hospitality market would be an advantage.
Required Skills:
Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.
