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Require a Customer Service in Lusaka, Zambia
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
8 September 2026 (23 days ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Providing excellent customer service and ensuring prompt resolution of member queries complaints and service requests;
- Developing and implementing marketing strategies to enhance the visibility of the SACCO and grow membership;
- Driving continuous member recruitment and maintaining an accurate membership database;
- Developing and delivering financial literacy programmes to members;
- Monitoring and evaluating SACCO products and services and recommending appropriate interventions;
- Supporting the implementation and periodic review of credit policies;
- Developing work plans and supporting performance monitoring and evaluation; and
- Effectively managing resources assigned to the function.
Requirements
- A Full Grade 12/Form 5 Certificate;
- A Degree in Business Administration Marketing Customer Service or a related field;
- A Masters degree in a relevant field will be an added advantage; and
- A minimum of four (4) years relevant work experience.
Required Skills:
High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills
