[Tan Phu,HCM] Senior Business Analyst

We are looking for a proactive and business-oriented Business Analyst to join Eurofins Innovation team.

In this role you will support digital transformation initiatives by working closely with Business Laboratory

Operations and IT teams to analyze business processes gather requirements and implement solutions for

internally developed laboratory systems.

You will contribute to global innovation projects such as chemST chemIQ and eLIMS supporting Eurofins

laboratories in Vietnam Cambodia Indonesia and other assigned locations.

This role is ideal for experienced Eurofins Laboratory Technicians who are passionate about technology

process improvement and digital transformation. You will leverage your laboratory expertise to bridge

business needs with IT solutions supporting the implementation and enhancement of Eurofins internally

developed laboratory systems.

Trách nhiệm chính (Main Responsibilities):

To bridge the gap between Business and IT by understanding operational needs translating business

requirements into functional specifications and supporting the successful implementation of laboratory

information system solutions.

Trách nhiệm chung (General duties)

1. Business Analysis & Requirements Gathering

Work closely with Business Laboratory Operations and IT teams to understand business

processes and operational requirements.

Gather analyze document and validate business and functional requirements for innovation

projects.

Prepare user requirements functional specifications and backlog items for development teams.

Ensure requirements are reviewed and approved by relevant stakeholders before implementation.

2. Solution Design & Project Coordination

Collaborate with IT teams and interfacing application owners to define system integration requirements. Participate in solution discussions to ensure proposed designs meet business needs.

Support backlog refinement and clarify requirements throughout the development lifecycle.

Act as the primary contact between business users and development teams during project execution.

3. Testing & User Acceptance

Coordinate functional testing activities and verify that delivered solutions meet business requirements.

Support User Acceptance Testing (UAT) by working closely with business users and technical teams.

Ensure identified issues are properly documented tracked and resolved before Go-Live.

4. Change Request & Continuous Improvement

Serve as the first point of contact for change requests from key users.

Assess business impact risks and benefits of proposed changes.

Support continuous improvement initiatives by identifying opportunities to enhance business processes and system usability.

5. Documentation & User Support

Prepare functional documentation user guides and process documentation as required.

Support end users in understanding system functionality and business processes.

Contribute to knowledge sharing and documentation for innovation projects.

6. Other Responsibilities Perform other duties assigned by the direct manager.

Qualifications :

Kinh nghiệm (Experiences):

Minimum 35 years of experience as a Laboratory Technician within Eurofins is required.

Strong understanding of Eurofins laboratory operations testing workflows and internal business processes.

Hands-on experience working with laboratory information systems (e.g. EURIS eLIMS) or other internal operational systems is highly preferred.

Experience participating in system implementation process improvement or digital transformation initiatives is an advantage.

Previous experience working closely with cross-functional teams and supporting business process changes is preferred.

Trình độ học vấn chuyên ngành (Education Background Major): Bachelors Degree in Computer

Science Information Systems Business Information Systems Software Engineering or Chemistry

Chemical Engineering Materials Science Textile Engineering Polymer Science Consumer Product

Testing Mechanical Engineering Environmental Science or other related Eurofins scientific or

engineering disciplines.

Trình độ ngoại ngữ (Foreign Languages Skills): English fluent (working language)

Khác (Others)

Personal skills

Good communication skill in English (speaking listening writing and reading)

Excellent planning organizational and time management skills

Great ability to listen and learn.

Curiosity and open-mindedness

Focused on customer satisfaction

Working together with other team members to ensure high quality of delivered solutions

Ensuring good practices and high-quality standards are in place

Adaptable to work on new technologies and quick learnability

Qualifications and knowledge

Knowledge of Agile process and principles is an advantage

Familiar with MS 365 application (MS office PowerApps Sharepoint)

IT Technologies you need to learn to adapt this job:

Python

SQL

Power BI

Additional Information :

1. Benefit: At Eurofins we offer a well-balanced benefits package include:

   Compensation & Financial Stability

2. 100% salary during probation

3. Full Social Insurance coverage from day one

4. 13th-month salary

5. Performance-based bonus (applicable for Sales roles)

6. Well-being & Healthcare

7. Meal allowance

8. Milk allowance

9. Comprehensive healthcare insurance (applied after probation; extended to family members depending on level)

10. Annual health check-up

11. Time Off & Work-Life Balance

12. Standard working schedule: Monday to Friday 8am to 5pm (Note: Lab shifts may vary based on operations requirements)

13. 1416 days of annual leave per year

14. One additional day off and a gift card during your birthday month

Remote Work :

No

Employment Type :

Full-time