Service Assistant (Chinese Speaking)
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Job Summary
Our client is seeking a Service Assistant responsible for customer communication service request coordination process management reporting and administrative support for Renewable Energy and Site Power service operations.
The position serves as a key communication point between customers partners and internal technical teams to ensure efficient service delivery and customer satisfaction.
Receive and respond to customer calls inquiries and technical service requests through telephone email and other communication channels.
Record classify and coordinate technical service requests with service engineers ensuring timely follow-up and issue resolution.
Communicate with customers partners and internal teams to provide service updates and coordinate related activities.
Manage service processes including request tracking documentation workflow coordination and case closure.
Prepare service reports presentations meeting materials and other operational documents.
Assist with the preparation of technical materials spare parts coordination and administrative tasks.
Monitor service progress follow up on outstanding issues and support continuous improvements in service operations.
Education and Experience
Bachelors degree in Business Administration Languages Engineering or related disciplines.
Previous experience in customer service service coordination or administrative support is preferred.
Knowledge of Solar PV BESS Site Power or related electrical systems is considered an advantage.
Professional Skills and Qualifications
Good written and spoken communication skills in both Mandarin Chinese and English are required.
Clear and professional speaking voice accurate pronunciation and excellent telephone communication skills.
Strong customer communication interpersonal and coordination abilities.
Proficiency in Microsoft Office applications including Excel Word PowerPoint and reporting tools.
Good organizational skills attention to detail and the ability to handle multiple tasks effectively.
Core Competencies
Customer-oriented mindset with professional communication skills.
Strong coordination follow-up and problem-solving capabilities.
Good logical thinking process management and organizational abilities.
Ability to work independently while collaborating effectively with technical teams.
Strong sense of responsibility accuracy and commitment to confidentiality.
Required Skills:
University degree in Electronics and Telecommunications Computer Science Information Technology or other related fields. Experience in designing implementing and operating DR/DC systems. Strong experience operating servers and VMware virtualization infrastructure. Experience with Linux and system services. Experience operating Nginx proxy systems. Experience and knowledge of Windows services and servers. Experience working with backup systems and solutions. Experience with monitoring tools such as Zabbix SolarWinds. Knowledge of log collection analysis and visualization tools such as Prometheus Grafana ELK Stack Splunk etc. Knowledge of networking and security is an advantage. Knowledge of configuration management tools like Ansible Puppet or Chef is an advantage. Scripting skills (e.g. Bash Python PowerShell). Knowledge of Oracle and SQL databases is an advantage. Knowledge of container orchestration and management tools like Docker and Kubernetes is an advantage. Preference for international certifications in systems networking or security fields. Minimum 5 years of experience in System Administration or similar roles. Preference for experience in securities finance banking or insurance sectors. Ability to research and explore features of new technologies for application in the companys model if suitable. Ability to handle pressure and enthusiasm for creative work. Teamwork skills. English: Ability to read and understand documentation. Preference for English communication skills. Contact: Thao Phan Due to the immense number of applicants only shortlisted candidates will be contacted
