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Senior Training Expert

Aloha Consulting Group

Job Location:

Hanoi - Vietnam

Salary: Not provided by the employer

Experience Required: 10years

Posted: 28 August 2026 (6 days ago)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

ACG3780JOB

Our client is a leading organization in the banking and financial services sector seeking an experienced professional to join their team.

L&D Workstream Leadership

Take full ownership of the end-to-end Learning & Development workstream including scope definition planning resource allocation delivery schedules and the quality of all deliverables provided to the client.
Lead and develop a small team of Relationship Manager Coaches across multiple locations establishing performance standards allocating responsibilities and reviewing the quality of team outputs.
Represent the L&D workstream in program governance meetings with the consulting partner and senior client stakeholders including executive-level steering forums.
Serve as the primary point of accountability for all L&D commitments within the agreed engagement scope.

Training Needs Analysis & Capability Framework

Conduct comprehensive Training Needs Analysis across Relationship Managers Relationship Manager leaders and branch management populations using performance data field observations and stakeholder interviews.
Develop a competency framework for affluent-banking Relationship Managers covering required knowledge skills behaviours proficiency levels and assessment criteria.
Identify capability gaps and design structured learning journeys and curriculum architectures tailored to different roles and levels of seniority.
Ensure the capability framework is aligned with the consulting partners target operating model sales processes and KPI framework.

Curriculum Design & Training Content Development

Design end-to-end training curricula and detailed lesson plans for Relationship Managers Relationship Manager leaders and branch-level management.
Develop complete training materials including facilitator guides participant workbooks presentation decks role-play scenarios case studies job aids assessments and evaluation tools.
Ensure training content reflects practical affluent-banking activities including needs-based selling portfolio reviews client discovery wealth management products deposits insurance solutions investment funds bonds cards lending products and Relationship Manager portfolio management practices.
Adapt global training content to the local market context and develop bilingual materials where required.
Design a phased training calendar and delivery plan aligned with pilot implementation and subsequent branch rollout.

Train-the-Trainer Design & Certification

Design a comprehensive Train-the-Trainer program to establish the clients internal pool of Relationship Manager Coaches and trainers.
Develop complete Train-the-Trainer materials including trainer certification curricula facilitation standards coaching methodologies observation rubrics and structured feedback protocols.
Personally facilitate Train-the-Trainer cohorts assess trainer candidates against defined certification requirements and certify candidates who meet the required standards.
Establish recertification processes quality assurance standards and trainer performance monitoring mechanisms to maintain training quality following handover.

Classroom Facilitation & Leadership Enablement

Facilitate training programs for branch leadership and Relationship Manager management audiences including sessions involving senior stakeholders.
Deliver Train-the-Trainer cohorts and act as the master trainer and quality benchmark for the certified internal trainer pool.
Provide on-the-job coaching live observation and post-training reinforcement throughout pilot and rollout phases.
Adapt facilitation approaches for senior audiences effectively manage resistance to change and build stakeholder commitment to the new operating model.

Playbook Production & Knowledge Handover

Develop the Relationship Manager Sales Playbook and the complete L&D deliverable package in accordance with high professional consulting standards.
Manage document governance including version control review and approval workflows and final client acceptance of deliverables.
Ensure all materials are original appropriately owned under the engagement and free from third-party licensing or intellectual property restrictions.
Design and execute a structured knowledge-transfer plan including LMS-ready content packaging and formal handover to the clients internal training function.

Measurement Governance & Continuous Improvement

Develop and manage a training effectiveness measurement framework covering participant reaction learning outcomes behavioural change and business impact.
Connect learning outcomes with relevant business and program KPIs including assets under management growth deposit performance product penetration and Relationship Manager productivity.
Prepare regular reports on L&D progress training coverage certification status and effectiveness for program leadership client stakeholders and the consulting partner.
Establish structured feedback mechanisms and continuously refine training content between rollout waves based on classroom observations and actual field performance.
Coordinate closely with the clients HR and Learning & Development teams to ensure alignment with internal academy standards budgets governance requirements and accreditation processes.

Requirements

Experience & Education

Minimum 12 years of professional experience including at least 8 years in a dedicated Learning & Development training or capability-building role within banking or financial services.
Proven experience at Head of Training Training Centre Manager Academy Director or an equivalent leadership level with accountability for a training curriculum portfolio and team management rather than classroom delivery alone.
Demonstrated track record in designing and delivering training programs for affluent priority private banking or wealth management customer segments is mandatory.
Strong Train-the-Trainer experience including designing certification programs and developing and certifying internal trainer or coaching pools.
Hands-on experience developing complete training curricula and playbooks from the ground up supported by a strong portfolio of personally developed training materials.
Proven ability to train engage and influence senior-level audiences including branch leaders department heads and equivalent stakeholders.
Previous experience leading a team of trainers or coaches across multiple locations is required.
Bachelors degree or higher preferably in Banking Finance Education Human Resources or another relevant discipline. A postgraduate qualification is considered an advantage.
Professional Certifications
Recognized Train-the-Trainer or Master Trainer certification is preferred.
Professional certification in instructional design or Learning & Development is highly desirable.
Professional coaching certification from a recognized international body is strongly preferred.
Accreditation in assessment or personality profiling tools is considered an advantage.
Professional qualifications in wealth management financial planning banking investment or securities are also advantageous.
Candidates should disclose any licensed training programs or proprietary courseware they are accredited to deliver to ensure all materials developed under the engagement remain free from third-party intellectual property restrictions.

Technical Skills

Strong expertise in instructional design methodologies such as ADDIE or SAM together with a solid understanding of adult learning principles learning taxonomies and blended capability-development models.
Excellent command of facilitation techniques across classroom workshop and virtual learning environments.
Ability to design robust assessments certification standards and observation frameworks supported by clearly defined and defensible scoring criteria.
Good understanding of established training-effectiveness measurement methodologies and the ability to link learning outcomes with measurable business KPIs.
Advanced content development capabilities including professional use of presentation and document-production tools and strong visual design skills for learning materials.
Familiarity with e-learning authoring platforms and Learning Management System content packaging standards is highly desirable.
Solid understanding of affluent-banking products relationship-based sales processes and Relationship Manager performance management.

Soft Skills

Strong executive presence and the ability to establish credibility with senior banking stakeholders including executive-level governance committees.
Excellent facilitation storytelling presentation and classroom management capabilities.
Strong people leadership skills with the ability to establish standards review team outputs and develop the capabilities of a small coaching or training team.
Highly structured detail-oriented and disciplined with a strong commitment to deliverable quality and deadlines.
Strong coaching mindset with the patience and ability to build capability in others rather than relying solely on personal delivery.
Excellent English communication skills with the ability to work directly with international consulting partners professional content senior counterparts and governance forums.
Willingness to be based in the primary project location and travel to branches nationwide during pilot and rollout phases.

Nice to Have

Previous experience working as an affluent priority or private-banking Relationship Manager or Relationship Manager leader before transitioning into Learning & Development is highly advantageous.
Experience establishing or managing an internal banking academy or trainer certification program is preferred.
Previous exposure to global consulting firms or on-site consulting delivery models is an advantage.
Experience converting classroom-based training into blended or digital learning formats is desirable.
Exposure to AI-assisted content development and learning design tools is considered an additional advantage.

Benefits

Highly competitive compensation package positioned at the upper end of the companys delivery salary structure and negotiable for exceptional candidates.
13th-month salary together with performance-based bonuses.
Full statutory insurance coverage in accordance with applicable employment regulations.
Opportunity to contribute to a major transformation program involving a leading international consulting partner and a top-tier financial institution.
Full ownership of the L&D workstream from capability framework development and curriculum design through to playbook completion and formal client handover.
Direct exposure to senior client stakeholders and the opportunity to work according to high professional consulting and delivery standards.
Clear opportunities for long-term career development and advancement within the organization.
Collaborative supportive and high-performance working environment.