Senior Brand Associate

This is a remote position.

The role: Senior Brand Associate

• You will support the Brand Managers of Lillys Love and Wonderful Way - two of our core brands - in daily operations across Amazon Shopify and other e-commerce platforms. As a senior member of the team youll take the lead on execution across account health compliance and listing management operating with greater autonomy and judgment than a typical associate escalating and advising the Brand Manager on higher-stakes decisions. The Brand Manager remains accountable for overall account strategy and performance; you are their most trusted operational partner in getting it right.
  

Responsibilities:

• Support the Brand Managers in day-to-day operations across Amazon Shopify and other e-commerce platforms with the autonomy to independently manage routine and moderately complex issues.
  

• Lead daily account health checks and drive resolution of policy warnings stranded inventory and suppressed listings - coordinating internally and with platform support and looping in the Brand Manager on higher-risk or unresolved issues.
  

• Oversee product compliance tasks including documentation requests safety/compliance submissions and certification renewals maintaining a well-organized and audit-ready system of records.
  

• Manage the full listing lifecycle - flat files/templates variations content uploads.
  

• Handle customer service escalations (buyer messages reviews cases) identify recurring issues and propose corrective actions to the Brand Manager for sign-off.
  

• Lead monthly product return analysis and present clear insights and recommended actions to the Brand Manager.
  

• Stay ahead of Amazon policy and rule changes assess potential impact on the brands and flag risks with recommended actions.
  

• Coordinate with cross-functional teams to gather and deliver assets for listing optimization storefront content Shopify updates and other brand initiatives taking initiative to keep projects moving.
  

• 3-6 years of e-commerce experience including at least 3 years of hands-on experience with Amazon Seller Central.
  

• Advanced spreadsheet skills (pivot tables formulas data analysis) preferred.
  

• Strong ability to work independently and manage ambiguity within a cross-cultural cross-timezone team.
  

• Excellent written and verbal communication skills strong organizational skills and sharp attention to detail.
  

• Highly solutions-driven with sound judgment on when to act independently versus escalate and the ability to support the Brand Manager in key decisions.