Operations Director
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our client is a fast-growing company operating a multi-site service and education network. They are looking for an Operations Director to lead and scale end-to-end operations strengthen service quality improve operational efficiency and build a standardized operating model across the organization.
The role will work closely with the executive team and cross-functional leaders to translate business strategy into scalable operating capabilities.
- Lead end-to-end operations across Head Office regional teams and multiple locations.
- Build and continuously improve operating models SOPs SLAs governance frameworks dashboards and performance controls.
- Translate business growth plans into operational capacity workforce infrastructure and resource planning.
- Own operational budgeting and cost optimization while contributing to overall P&L performance.
- Manage the customer lifecycle after acquisition including onboarding service delivery retention renewal referral and customer experience.
- Improve operational KPIs such as service quality capacity utilization productivity retention NPS/CSAT and cost-to-serve.
- Standardize daily operations and ensure consistent quality safety compliance and service standards across locations.
- Lead new-site operational readiness launch handover and post-launch stabilization.
- Build and develop a strong multi-level operations organization including succession planning and performance management.
- Establish audit quality control risk management and continuous improvement mechanisms.
- Partner with Technology/Data teams to digitize processes and drive automation and AI adoption.
- Collaborate closely with Sales Marketing Finance HR Product/Academic Technology and Legal teams.
- Bachelors degree in Business Administration Operations Finance Economics Technology Education or a related field; MBA is a plus.
- 10 years of experience including at least 5 years in a senior operations leadership role managing multi-site or multi-region operations.
- Proven experience managing large-scale teams budgets/P&L operational transformation or network expansion.
- Strong track record in improving areas such as customer retention service quality operational productivity capacity utilization cost efficiency or process standardization.
- Solid knowledge of operational strategy budgeting unit economics SOP/process design audit and controls KPI dashboards and continuous improvement.
- Experience working with CRM/ERP or similar business systems; strong interest in automation and AI is preferred.
- Strong leadership stakeholder management analytical thinking and change management capabilities.
- Experience in education retail chains healthcare hospitality or other multi-location service businesses is highly relevant.
- Customer-focused with a strong commercial and operational mindset.
- Data-driven structured and highly execution-oriented.
- Comfortable managing complexity across multiple locations and management layers.
- Strong ownership integrity and risk awareness.
- Able to balance growth customer experience quality and cost efficiency.
- Hands-on when required and comfortable operating in a fast-growth environment.
Required Skills:
University degree in Electronics and Telecommunications Computer Science Information Technology or other related fields. Experience in designing implementing and operating DR/DC systems. Strong experience operating servers and VMware virtualization infrastructure. Experience with Linux and system services. Experience operating Nginx proxy systems. Experience and knowledge of Windows services and servers. Experience working with backup systems and solutions. Experience with monitoring tools such as Zabbix SolarWinds. Knowledge of log collection analysis and visualization tools such as Prometheus Grafana ELK Stack Splunk etc. Knowledge of networking and security is an advantage. Knowledge of configuration management tools like Ansible Puppet or Chef is an advantage. Scripting skills (e.g. Bash Python PowerShell). Knowledge of Oracle and SQL databases is an advantage. Knowledge of container orchestration and management tools like Docker and Kubernetes is an advantage. Preference for international certifications in systems networking or security fields. Minimum 5 years of experience in System Administration or similar roles. Preference for experience in securities finance banking or insurance sectors. Ability to research and explore features of new technologies for application in the companys model if suitable. Ability to handle pressure and enthusiasm for creative work. Teamwork skills. English: Ability to read and understand documentation. Preference for English communication skills. Contact: Thao Phan Due to the immense number of applicants only shortlisted candidates will be contacted
