Logistics Fulfillment Manager

• Report to: Head of Supply Chain
• Team size: 23 Executives
• Working Location: Factory Base (HCMC / Neighboring Industrial Zone)
• Working Schedule: Monday Saturday (8:00 AM 6:00 PM 2-hour lunch break)
• Industry Focus: Open to various sectors (High-Growth Manufacturing Consumer Tech Industrial/Hardware Products Retail Distribution)

We are seeking an operational result-driven Fulfillment & Logistics Manager to lead our finished goods warehousing 3PL delivery management and reverse logistics this role you will oversee end-to-end product distributionensuring seamless First Mile to Last Mile fulfillmentwhile managing post-sales reverse logistics for maintenance servicing and repairs.

This role focuses exclusively on inland road freight managed through external 3PL and logistics vendors (no in-house fleet) requiring strong vendor management SLA negotiation process optimization and logistics digitalization capabilities.

• End-to-End Order Execution: Drive overall order fulfillment from confirmation through 3PL dispatch to final customer delivery maintaining strict standards for delivery speed accuracy and product protection.
• Vendor & Freight Management: Manage external 3PL partners and road freight transportation vendors. Lead contract negotiations performance evaluations SLA compliance and freight cost optimization.
• 3PL Partner Network: Expand and diversify the logistics vendor network to boost regional service coverage emergency fallback capabilities and overall operational resilience.

• Maintenance & Repair Logistics: Oversee reverse supply chain operationsarranging collection of customer products for servicing maintenance or repair and managing transit back to the factory or technical service centers.
• Turnaround Time (TAT) Optimization: Continuously improve return-and-redelivery TAT and service quality to maximize customer satisfaction and post-sales service SLAs.

• Finished Goods Facility: Direct daily warehouse operations for finished goods including receiving safe storage inventory reconciliation picking/packing and outbound dispatch.
• Stock Accuracy & Layout: Ensure high inventory accuracy through routine cycle counts and stock reconciliation. Optimize warehouse layout space utilization and operational safety.

• Automation Initiatives: Lead digitalization projects to build automated tracking systems for dispatch notes spare parts and real-time product/delivery status updates.
• Cross-Functional Tech Alignment: Partner with IT Systems and Operations teams to refine ERP/WMS/OMS tools establishing real-time tracking dashboards and operational KPI reporting.

• Team Leadership: Manage coach and develop a team of 23 Logistics Executives/Specialists. Set team KPIs shift schedules and resource planning aligned with business demand.
• Stakeholder Collaboration: Work closely with Planning Production Procurement Customer Service and Finance teams to ensure operational readiness for new product launches and volume expansion.

• On-Time In-Full (OTIF) Delivery SLA & Customer CSAT
• Servicing & Reverse Logistics Turnaround Time (TAT)
• Freight Cost Per Order / Freight Optimization
• Inventory Accuracy Rate (>99%)
• Order Damage & Claims Rate

• Education: Bachelors degree in Supply Chain Logistics Industrial Engineering Business Administration or a related field.
• Experience: Minimum 5 years of experience in Logistics Fulfillment or Warehouse Management including at least 2 years in a Managerial or Team Lead capacity.
• 3PL Expertise: Demonstrated track record in managing 3PL partners and inland road freight vendors (experience with outsourced fleet management is essential).
• Process & Digitalization: Hands-on experience leading process improvements cost optimization or logistics automation projects (ERP WMS OMS automated tracking systems).
• Reverse Logistics Knowledge: Strong understanding of two-way transport (forward fulfillment reverse logistics for repairs/servicing/returns).
• Work Ethic & Readiness: Highly adaptable hands-on and comfortable working at a factory base on a MondaySaturday schedule.
• Skills: Excellent negotiation 3PL SLA management analytical problem-solving and team coaching abilities. Proficiency in Microsoft Excel / Google Sheets (BI tools like Power BI/Looker Studio are an advantage).
• Language: Good working command of English (written and spoken) is preferred. Must speak Vietnamese fluently.